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Frequently Asked Questions

This page comprehensively lists information to support home and business users alike. Either click on a question from the list directly below or scroll down the page to browse the various questions and answers. Business-specific questions and answers are listed after the general FAQs. If you cannot find answer to a question you have, just drop us a line and we'll contact you with a reply.

List of FAQ

What is neurofeedback?

Neurofeedback is a process by which the activity of the brain is fed back to itself so that it can understand and regulate what it is doing, and it can use that information to change its activity to function more optimally. Essentially, neurofeedback is a way to train brain activity.

What is NeurOptimal® neurofeedback?

NeurOptimal® is an advanced clinical-grade neurotechnology that offers neurofeedback training to the brain, enabling it to function at its best. It has a history that spans 20 years and was developed by clinical psychologists, with now over four million hours of safe and effective use worldwide.

NeurOptimal® utilizes an original Dynamical Neurofeedback® algorithm which is exclusive to NeurOptimal®. This innovative form of neurofeedback is not a medical treatment, but a TRAINING for the brain. It does not require diagnosis, but rather it monitors your brain’s electrical activity milli-second by milli-second, offering the brain the information it needs to RE-ORGANIZE ITSELF. When your brain does that, after consistent and repeated training, a whole lot of complaints drop away. You start to feel calmer, clearer, happier, and able to function better in your life.

NeurOptimal® neurofeedback offers incredible potential for life improvement. It is 100% safe, easy, fun and painless. Literally, anyone with a brain can use NeurOptimal® Dynamical Neurofeedback® to positively enhance and improve their lives in so many ways they didn’t believe possible! It doesn’t matter where you are starting from—EVERY brain can enjoy meeting its own state of optimal.

Training is absolutely effortless. You can relax, close your eyes, and even sleep if you want to. Alternatively, you can read, draw, paint, or do relaxing, non-physical activities from the comfort of an armchair, sofa or bed!

How does NeurOptimal® neurofeedback work?

NeurOptimal® measures your brain's electrical activity 256 times per second via sensors on your scalp. This activity is fed through sophisticated computer software and then back to the brain in a format it recognises and as information that the brain can then use to change its activity to operate more optimally. The feedback happens in real-time via audio / interruptions with visual elements, supporting your brain to optimise itself, just like looking at yourself in a mirror and adjusting your appearance. 

Each person's brain is individual and unique. NeurOptimal® understands this and allows your brain to reorganise itself. Your brain inherently knows what is best for you as a unique individual. NeurOptimal® gives your brain the information that it needs to decide and implement those optimal changes that are right for you. NeurOptimal® is the only dynamical neurofeedback system in the world and is used by a range of wellness and healthcare professionals. Furthermore, the NeurOptimal® neurofeedback system engages your central nervous system to support neural plasticity. A flexible mind adapts more easily to the different changes we encounter every day. 

Is NeurOptimal® safe?

Neurofeedback brain training is 100% safe, drug-free and painless, and has clocked up over four million hours of safe and effective use worldwide. Over the past 40 years, various types of neurofeedback have been created, including linear neurofeedback, neurostimulation, fMRI, and dynamical neurofeedback. The initial generation, also known as protocol neurofeedback, was linear.


NeurOptimal® is the world's first advanced dynamical neurofeedback system that uses speed and power through computers, and is proven safe and effective. 

How is NeurOptimal®️ different from other neurofeedback systems?

NeurOptimal®️ is very different to all other neurofeedback systems because it harnesses the brain's own ability to self-organise and optimise. NeurOptimal®️ does not tell the brain what to do, like other systems. Because the brain decides, NeurOptimal®️ does not require an expert to diagnose or implement a “treatment” protocol based on the average brain. NeurOptimal®️ sees your brain as unique and works with it in real time, milli-second by milli-second.

NeurOptimal®️ is a clinical-grade neurofeedback system. It listens to your central nervous system and works in series with your brain. It is not anything like the cheaper headsets, headbands or frequency entrainment system technologies that you might find on the internet. These systems try to train your brain to align with certain frequencies for short-term goals. They are not neurofeedback systems as they do not monitor your central nervous system, do not sense your brain’s electrical activities, and mostly only work to only align one part of your brain to a particular preset frequency. NeurOptimal®️ is an advanced clinical-grade neuro-technology that is used at the level of clinical psychology.

NeurOptimal®️ is a life-changing technology. It is solidly founded in the fields of neuroscience, non-linear dynamics, mathematics, neurology, psychology, and electrical engineering, and is designed to significantly enhance the human experience.

What are the uses and benefits of NeurOptimal® neurofeedback?

The potential benefits of working with NeurOptimal® Dynamical Neurofeedback® are practically endless, but as examples, training with NeurOptimal® can help with the following:

  • Improving concentration, focus and attention,

  • Enhancing learning capacity,

  • Boosting self-esteem from a better sense of well-being,

  • Promoting relaxation, and, as part of a healthy lifestyle, may help with chronic anxiety,

  • Promotes healthy sleep habits and helps with sleep management,

  • Helps to improve and sharpen mental clarity,

  • It can help with feeling more confident, more in control, more certain, more comfortable, and more focused with greater calm,

  • It can help improve concentration, attention span, instruction-following, problem solving and multitasking,

  • Maintaining peak performance and reducing performance and sports anxiety,

  • Maintaining general wellness and a sense of well-being,

  • Helping change the perception of “stuff” and events in life so that you can act more appropriately,

  • Coping with everyday life and situations better,

  • Promoting relaxation and healthy stress management,

  • A valuable tool in personal transformation and in the process of change,

  • Helps you become more flexible and resilient, which makes coping with what you're dealing with easier,

  • More good days than bad,

  • Helps promote a healthy lifestyle,

  • Assists with weight loss goals by reducing anxiety, balancing mood chemistry and increasing levels of positivity and determination,

  • Waking refreshed

  • Mental alertness and being more present,

  • Can be part of your fitness program - eat right, train your body and train and exercise your brain,

  • Passive brain training is great for personal enrichment.

What are my options to train with NeurOptimal®️?

You can attend session appointments in South London, rent a system, or better still, own your own system for life and use it at will. Whatever option you choose, we are here to support you.

How many sessions do I need?

Because everyone’s central nervous system is different, it is not possible to predict exactly how your brain will respond to the information NeurOptimal®️ provides. However, four million hours of worldwide experience show that aiming for a minimum of 20 regular sessions promotes noticeable and lasting changes. There are no limits to the number of sessions you can have or when you have them. You will automatically know when you want to take a break or go back for more. The important thing to remember is that it is a process that is enhanced and reinforced each time you have a session. The most important advice we can give you is to just trust the process and go the distance!

Everybody has a different experience with NeurOptimal®️ and different changes happen at different times with different people. Your experience will be unique to you, but you will be able to relate to others’ experiences and sense of change. There is no standard process that change follows. The right changes happen in the right time. Regular, daily brain training with NeurOptimal®️ is a commitment to a better you and to all of the positive changes that await.

Who can benefit from NeurOptimal® neurofeedback brain training?

Everyone can train with this system! There are no age barriers. Anyone who wants to benefit from improved focus, greater confidence, better sleep, greater calm, mental acuity and performance, a greater sense of wellbeing, healthier stress management and less anxiety can use NeurOptimal®! It is designed to optimise your well-being in so many different ways.

How long does a session go for and how often should I train?

A training session lasts 33 minutes and will stop automatically. There are no hard and fast rules about how often you should train. Some people train daily, some every few days and others less or more regularly. We encourage you to train daily or as regularly as you can comfortably manage, and listen to when you feel you need to stop, take a break or start again.

How long does it take before I start noticing changes?

The response differs based on the individual because every brain is unique. A person's self-awareness affects how long it takes to detect improvements. Clients who are more conscious of their thought patterns, emotions, and body sensations typically notice changes quicker. Many people start to notice differences between 1–5 sessions. Sometimes, others close to us recognise subtle positive changes that we cannot see ourselves. 

How do I learn how to train my brain with NeurOptimal®️?

It is very easy to become a NeurOptimal®️ brain trainer, no matter what your background or where you live! Because NeurOptimal®️ is not listed as a medical device and because the software does everything for you, it requires no formal medical training, licenses or specialised training, and no medical background.

The system is very easy to learn how to use and it comes with both a user manual and how-to videos, which will teach you how to run effective sessions. As the official UK NeurOptimal®️ representatives, we offer official certification courses in the UK so you can become a certified NeurOptimal®️ trainer; however, these are not a requirement.

How much does NeurOptimal® cost to buy?

It depends on the bundle chosen. NeurOptimal® bundles come in 3 options. Bundle 1 (Laptop) costs $7,995 USD - $10,495 USD, Bundle 2 Tablet costs $10,995 USD and Bundle 3 (Business x 3 systems) costs from $31,485 to $32,985 USD. Finance packages are available and payments can be spread over 12, 24 and 36 months. Minimum down payment required.

(Business FAQ) What are the benefits to my clients in addition to the treatment they receive from me?

NeurOptimal® neurofeedback training can help your clients in countless ways in addition to the physical, mental and emotional therapy they may be receiving from you, and also additionally in stand-alone ways, helping you to help clients achieve other personal goals, no matter how big or small. In developing mental and emotional strength and resilience, your clients will be able to recover quicker and cope better with the stresses of illness, change and everyday life. Feeling more clear-minded and focused, your clients will be aided in achieving personal well-being and life goals. Clients maybe more energised and enthusiastic about life, feeling less bothered about general stresses and strains, not sweating the small stuff so much and able to concentrate on achieving lasting breakthroughs and positive changes.

(Business FAQ) How would I implement NeurOptimal® in my practice?

You could either offer paid sessions where clients attend regular sessions at your practice, or you could offer systems for home rental, whereby the whole family can benefit. Alternatively, you could even offer a drop-in service where trained clients can just book a slot and come into train at your practice at their convenience.

(Business FAQ) What training do I need to do to become a NeurOptimal® practitioner?

Being official UK NeurOptimal® representatives, BrainFit® offer certified training courses as well as in-house practical training. Using the system is easy and our step-by-step guide is all you and your clients need to successfully facilitate a session. The certified courses give you the background and scientific knowledge to support your clients through the various stages of their training and to be able to answer all of their likely questions, and the practical knowledge comes from using the system yourself and teaching from experience. We give you all the training you need and are always on-hand to support you with any queries or issues that may arise.

(Business FAQ) What resources does my practice need to provide NeurOptimal® brain training sessions?

To facilitate in-house sessions, you will need to provide a quiet space or separate room with a comfortable chair and small table to provide a relaxing experience for your client where they can either read, sit quietly or even sleep during their session. The equipment requirements are minimal—for a fixed-location experience, you may want to additionally provide a monitor to display the visual component of the session (not obligatory).

Depending on the size of your practice and your staffing arrangements, you may have a designated trainer or in-house member of staff that facilitates sessions and aids clients.

To provide rental systems, a trained practitioner will need to be able to work with clients from start to finish to provide any necessary training and education and to also support clients before, during and after with the change process.

(Business FAQ) Who can run the training sessions?

Anyone who has been trained or certified within your practice or organisation. At least one member should become a designated certified practitioner, but to run or facilitate sessions, just someone who has experienced the technology for themselves and who is competent and experienced in setting up the system and client for the session. Being a self-directed technology, there is no diagnosis or tests to evaluate. The setup and session duration is exactly the same for all clients, every time.

(Business FAQ) Who can and can’t benefit from using NeurOptimal®?

Everyone can benefit from using NeurOptimal®. There are no age or medical restrictions; however, clients on the heaviest of tranquilizers or antidepressants may not benefit as much as others due to the chemical interactions of such drugs with brain function.

(Business FAQ) What are the contraindications and potential side effects or negative outcomes?

There are no known contraindications and no known side effects after 4 million sessions worldwide. During the initial few sessions, as change starts to takes place, the natural reoptimizing and rebalancing of brain chemistry can cause a small percentage of clients to experience higher energy levels than normal, causing some initial sleep imbalances (we recommend first-time users have the first 5 to 7 sessions in the morning or before 3pm), and some may experience or recognise emotional changes which may cause concern, but these phases are always transient and a sign that change, a rebalancing and re-optimization is taking place. With regular and consistent training, affected clients always pass through these stages and find greater harmony and sleep benefits.   

(Business FAQ) Are there clients that definitely cannot use NeurOptimal®?

Only perhaps those clients that are totally deaf and who also cannot sense the vibration of music or its interruption.

(Business FAQ) What technical support can I rely on?

As your UK NeurOptimal® representative, BrainFit® are always on the end of a phone to assist you and your clients with any difficulties or queries. Also, as a NeurOptimal® PASS member*, you will also have direct access to the NeurOptimal® technical support and education teams.

*PASS = PASS Member Referral Program. Membership entitles you to discounts on future purchases and FREE NeurOptimal® upgrades. New system purchases are accompanied by a 3-month PASS membership preview. It is not a requirement to become a PASS member when you buy a system, but it offers desirable benefits. Talk to us to find out more.

(Business FAQ) How many sessions do I need to recommend?

There is no set number of recommended sessions. We always recommend a target of 20+ sessions for longer-lasting change; however, after that, it is up to the individual. Home-rental users can train as often and as frequently as they wish to. Once a day is always recommended, but training twice a day if you have the time at home (in the morning and later in the day) is not uncommon, but it is not proven to be any more beneficial than training once a day. Topping up with a few sessions down the line is common and encouraged, and like with the initial training, your body will tell you if you need to have a break, or when to stop and start again. There is further information on this topic in our FAQ section here.

(Business FAQ) What is the investment and potential payback / ROI?

There are a number of different ways for you to buy or rent a system for professional use. Each route offers different benefits and varying returns on investment. The ROI will also vary according to the services and pricing that you offer. If you are ready to take the next step, please get in touch with us at BrainFit® so that we can discuss your needs and share personalised financial models that support your business.

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